This study is part of my Final Project towards my Masters in Sustainable Design but it has reaches far beyond the walls of a classroom. Why the hospitality industry you may ask? Why focus on hotels and restaurants? -- The Hospitality Industry is one of the world's largest export industries, present in every corner of the world (in the richest countries in the world and also in the poorest -- where you can't even step outside of the hotel compound due to violence and civil unrest; in the most populated and also the most remote -- cruises to Antartic anyone?; in landlocked countries and also on islands slowly sinking due to climate change). The sheer size, buying power, market influence, and overall reach of the industry represents a huge opportunity to initiate change.
Utilizing the spirit of service inherent in the sector I hope to initiate change through the power of simple hospitality. People helping people, service with a smile, service from the heart -- whatever slogan it goes by, the values are the same. The goal of this project is to create a environmental program/system built around the empowerment of individual associates - from line staff to management - to make a difference. In other words, building off of a hotel brand's core values in order to push sustainability forward through management to associates to the guests-- so those who live and breathe the brand and service can start to live and breathe sustainability in the communities around them.
Utilizing the spirit of service inherent in the sector I hope to initiate change through the power of simple hospitality. People helping people, service with a smile, service from the heart -- whatever slogan it goes by, the values are the same. The goal of this project is to create a environmental program/system built around the empowerment of individual associates - from line staff to management - to make a difference. In other words, building off of a hotel brand's core values in order to push sustainability forward through management to associates to the guests-- so those who live and breathe the brand and service can start to live and breathe sustainability in the communities around them.
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